Tuesday, March 13, 2007

Veterans Ford Tampa

Perhaps you read my earlier post where I wrote about my experience with Veterans Ford here in Tampa, Florida? Well, today it got even better. Rather than elaborate on how this experience makes me feel, I'll just give you the facts and you can decide for yourself.

Yesterday I called to talk to Jerry, the guy who ordered my truck for me, but he wasn't in. I did speak to someone in his department who told me that Jerry had been sick for a couple of days. I told him I was just calling to check on the status of my truck to see if they had heard anything about when it would be ready and he took my information and said he would look it up and call me back.

Of course, he didn't call me back.

So, today I called again and asked to speak to Jerry. I was transferred to voicemail. The outgoing message on the voicemail was someone other than Jerry. Now, this is the same thing that happened to me a few weeks ago when I was sent to voicemail. So I called back, spoke to the receptionist again, and told him that I had been sent to voicemail that was not Jerry's. He said, "Oh, it's his, he just hasn't changed the outgoing message yet."
"Well, maybe someone should get on his ass about that," I said.
"Listen," he said, "I don't need this."
"Well, I'm a customer and I don't need to be wasting my time calling you back because I'm not sure if I've been sent to the right voicemail."... and that was when he hung up on me.

So, I called him back and asked to speak to the sales manager. I explained what happened and apologized for having used a curse word (he replied, "it's not that bad..."). He then took my number, said he would check with his inventory manager and promised to call me back. Within an hour he had called me back and told me that my truck would be arriving the first week in April.

...and so it goes.

Postscript: Veterans Ford may deserve a second chance. See here...

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